FAQ

1. What kind of products do you sell?

Azure Voyage offers a curated selection of clothing, with a particular focus on t-shirts that combine simplicity, comfort, and style. The products available on our online store may be subject to stock availability or custom orders, and are always described with the utmost accuracy.

2. Are your products of high quality?

Absolutely! We are committed to offering only high-quality products to our customers. We carefully select our suppliers and conduct thorough quality checks to ensure that every item meets our standards.

If an item is defective or has different characteristics from those presented online, the customer has the right to cancel the purchase contract in accordance with applicable legal terms.

3. How do I place an order?

Simply visit our website, select the desired items, add them to your cart and complete the purchase. Once payment is confirmed, you will receive a confirmation email. Orders are processed on the following business days.

4. What payment methods do you accept?

We accept the following payment methods:
  • Debit/Credit Card (Visa, Mastercard, American Express, and UnionPay)
  • Multibanco
  • Google Pay
  • Apple Pay
  • Shop Pay
  • PayPal

5. How long does shipping take?

Orders are shipped within 2 to 3 business days to mainland Portugal and Spain. Delays may occur during high-demand periods such as Christmas or Black Friday. Shipping cost is fixed: €8.10. We do not deliver to PO boxes or to the Madeira and Azores archipelagos.

6. Do you offer international shipping?

Currently, Azure Voyage only accepts orders for mainland Portugal and Spain. Shipping outside these countries is not available.

7. What is your return policy?

Customers have the right to return products within 14 days without the need for justification (right of withdrawal). Items must be unused, in their original packaging, and accompanied by the corresponding invoice. Refunds will be made using the same payment method. To request a return, please contact us by email.

8. How can I contact your customer service?

You can reach us by email at: azurevoyage1998club@gmail.com

9. Can I track my order?

Yes. Once your order is shipped, you will receive an email with a tracking code to follow the delivery status until it reaches its destination.

10. Do you use cookies on your website?

Yes. We use cookies to ensure proper website operation, improve your browsing experience, and collect statistical data. You can configure or block cookies in your browser. For more information, see our Cookie Policy. 

11. Are my personal data protected?

Yes. Azure Voyage fully complies with the General Data Protection Regulation (GDPR) and ensures the security and confidentiality of your data. They are collected only for legitimate purposes such as order management, promotional communication (with consent), customer support, and legal obligations. You may exercise your rights (access, rectification, erasure, objection, etc.) via the email address above.